We build and renovate a lot of offices, and a renovation is a great time to look at upgrading all parts of your business. Sometimes our clients ask us, what kind of technology should we be investing in? Here are five technologies we think you should look into when updating the office, regardless of your industry.
With the increasing capabilities of mobile devices and the growing number of people using them, investing in mobile technologies is an area to consider. Making your website mobile-friendly is a must, and the list of low-cost ways to create useful, well-developed apps for your customers is growing. There are also low-cost solutions for implementing mobile-device payment, an option that is becoming more popular with device users.
Marketing Automation Software and Email
Small business owners take on many additional tasks, including marketing. You can set up marketing automatic software to take on some of the more tedious and time-consuming aspects, which leaves you more time to focus on building your business.
Utilizing the Cloud and Collaboration Tools
The number of remote workers is growing. Moving your information to the cloud and utilizing collaboration tools to complete tasks creates greater flexibility for you and your workforce, and allows you to build the perfect team to move your business forward without geographic constraints.
Chatbots and Live Help for Online Customer Service
Customer service is an important part of any business. Live Help boxes on your website give your online customers a chance to reach out and ask questions as they look around. Chatbots can be programmed with answers to basic questions and direct customers on how to make contact for help with the more specific questions they cannot answer.
The number of small businesses hit by hackers looking to steal information may not make the news, but it is a growing problem because many are seen as easy targets. Once these attacks happen, the legal ramifications make it difficult for a small business to continue operating. Investing in cybersecurity technology will protect your business and your customer’s information.
While you can put these technologies to use in your office at any time, one of the best times to consider it is when you are renovating. We would love to talk to you about how to incorporate these trends into an office upgrade, so contact us today.